SADHU VASWANI INSTITUTE OF MANAGEMENT STUDIES FOR GIRLS
MBA Programme is now NBA Accredited (2024-2027)
19th November, 2021
Mr. Chetan Bharadia, Freelance Trainer
Emphasizing the importance of the program, Mr. Chetan spoke about the need to improve professional etiquette as they have a positive impact on personal and institutional behaviour. It is important to build an attitude that is empathetic of others’ needs and feelings. This behavior leads to good manners and common courtesy, thereby improving your etiquettes.
He also spoke about the courteous behavior that includes:
Using please and thank you as appropriate
Addressing others using Mr., Mrs., Miss, or Ms. unless otherwise requested
Speaking clearly and distinctly while using a pleasant tone of voice
Maintaining eye contact
Smiling and offering a firm handshake when meeting someone new
Writing thank-you notes and letters of appreciation, congratulation, and condolence as appropriate
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He also spoke about the research papers, writing emails etc., with admin staff telephone calls, face to face speaking, handling students’ grievances and requirements, with office support staff regarding greeting, eye contact, service skill (asking and serving water, tea, snacks, etc.).
The training program concluded with a vote of thanks by Ms. Sonali Joshi to all the attendees